Two days after an Eufy security camera owner reported being able to view live and recorded video from a stranger's Eufy camera, the company provided a more detailed explanation of what happened, how many people were affected, and what to do if you have an Eufy security camera The company provided a more detailed explanation of the following

If you own an Eufy security camera and wish to continue using it, the company recommends the following:

1 Disconnect and reconnect your Eufy home security base

2 log out of the Eufy Security App and log back in

This issue was first reported by 9to5Mac, which was able to reproduce it; Mashable was using its own Eufy camera, but could not see the stranger's feed On the EufyCam Reddit, one owner posted:

"I use Eufy to monitor my daughter's room Tonight I logged into the app and now have full access to the security system of someone in another country I can see the streams from all their cameras, turn the lights on/off, and access HomeBase settings Contact details including email addresses are displayed in my app I try to log out and log back in but it stays the same The live chat feature on the app just guides me to a useless bot and I can't even call Eufy because it's nighttime now"

In addition to security cameras, Eufy makes smart locks, smart lights, robotic vacuum cleaners, video doorbells, and numerous other inexpensive smart home devices

According to MacRumors, the issue does not appear to affect Eufy owners who set up their products using Apple's HomeKit Secure Video, which stores feeds in iCloud rather than Eufy's servers

"A bug affecting a limited number of users in the United States, Canada, Mexico, Cuba, New Zealand, Australia, and Argentina occurred during a software update on May 17 at 4:50 AM EDT on US servers," a May A statement by Eufy on May 19 read Users in Europe and the rest of the world are unaffected Our engineering team identified the issue at 5:30 AM EST and immediately rolled back the server version and distributed an emergency update The issue was fixed at 6:30 AM EDT We have confirmed that a total of 712 users were affected by this issue"

An earlier statement from Eufy on May 17 stated that the issue only affected security cameras and not the company's baby monitors, smart locks, alarm systems, or pet care products It also stated that its customer service team would contact those affected

Eufy stated that all videos are stored locally and that all stored data and account information is encrypted

In addition, Eufy stated that they are taking the following steps to avoid similar incidents:

If you have any questions, please contact their support team at support@eufylifecom

This article was updated on May 19 to include additional comments from Eufy