Samsung's bad summer of poor quality control continues, with a number of reports of new devices being defective or already starting to wear out
The latest problem seems to be with the new Galaxy Watch Ultra, reported by Reddit user bimmerb0ii (and spotted by Gizmochina) Unlike the previous defect, where Ultra buyers noticed a faulty bezel assembly, new reports relate to wear and tear after only a few days of use
The Redditor found that the paint on his pre-ordered Galaxy Watch Ultra was already peeling after only a few days of use He claims that he takes good care of his Watch and does not use it in the gym or for sports
The problem appears to be related to the titanium gray colorway, and a couple of other Redditors have stated that they also see problems with titanium gray watches Allegedly, the silver and white versions should not have this problem, as they only have a little paint on the bezel and sides
In the comments, Bimmerb0ii posted an update in which they outlined their experience contacting Samsung support and potentially trying to get a new watch replaced or refunded It sounds like it was quite a challenge
He was sent to a uBreakiFix location, one of the only Samsung authorized repair locations in the US, where they had no parts or replacements Here are the steps the agency and the Redditor resolved, as posted on Reddit:
At the time of this writing, it is unclear whether the Redditor has stopped repairing the watch or followed the steps above
Unlike the Galaxy Buds 3 Pro, which Samsung canceled pre-orders due to quality issues, the Galaxy Watch Ultra has had sporadic hits like this paint issue and the bezel issue last week It is unclear how widespread the Ultra's manufacturing issues are, or whether these issues are lemons that are out of line, or whether disappointed buyers are posting and making noise
On the other hand, if you're considering the Samsung Galaxy Watch Ultra, you might want to opt for the white or silver colorway or get one of the other models on our best smartwatch list
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